Frequently Asked Questions (FAQs)

• Enter the platform https://affiliates.inlaze.com
• Fill in the necessary account information.
• Verify the phone.
• Enter the confirmation code and press send.

• Log in to our platform.
• Go to settings.
• Click on the submodule to change password.
• Enter the current password.
• Enter the new password and re-enter it to confirm.
• Click on save changes.

If you have forgotten your account password, simply follow these steps:

• Log in to our platform https://affiliates.inlaze.com
• Click on Forgot Password?
• Enter your email associated with your account.
• Click on next.
• Choose the option for receiving the confirmation code.
• Enter the confirmation code.
• Click on send.

To log out of your account is quite simple, follow these steps:

• Go to the settings module.
• Click on logout.
• Done, you have successfully logged out of your account.

• If possible, but not all data can be updated; you can only update information such as phone number and email. To do this, the user must log into their personal account, go to the account module, and select profile to update the phone or email setting to update the email. After that, follow the respective steps.
• If you want to update other different data, you should contact support.

To ensure security and comply with our regulations, we require our users to provide a legible photo of their identification document as part of the data verification process. This step is essential to confirm legal age and protect both our users and our platform.

Rest assured that we treat your personal data with the utmost confidentiality and comply with applicable privacy laws. We do not share or disclose your identification information to third parties.

At Inlaze, we carry out a data validation process to ensure the security and authenticity of our users. This process consists of the following steps:

1. Identity Verification: When you register on our platform, we request a legible photo of your identification document (ID) to confirm your identity and ensure that you are of legal age. This step is essential to comply with regulations and provide a secure environment.

2. Data Comparison: Our verification team compares the information provided in your document with the data you entered during registration. It is verified to match accurately.

3. Manual Review (if necessary): In some cases, our support team may conduct additional manual review to ensure the verification is accurate and complete.

4. User Contact: If any questions or concerns arise during the verification process, our support team will contact you to obtain the necessary additional information.

At Inlaze, we take the security of your data very seriously. Here's how we keep your passwords secure:

1. Password Encryption: User passwords are securely stored using advanced encryption techniques. This means that no one else, not even our team, has access to passwords in plain text.

2. Strong Passwords: We recommend using strong passwords that include a combination of uppercase and lowercase letters, numbers, and special characters. This makes it harder for anyone to guess your password.

3. Password Change: We recommend changing your password periodically and never sharing it with anyone. If you suspect your password has been compromised, we recommend changing it immediately.

4. Phishing Awareness: Please note that we will never ask for your password via email or message. If you receive a suspicious request, we recommend contacting us immediately.

For legal procedures, we are obligated to verify the identity of every player who registers on our page. The player must have a valid identification document from their country of origin or a passport.

• Verify that the registered document number is correct and matches your ID.
• Enter your name exactly as it appears on the identification document.
• Do not add any prefixes to your name.
• If you have recently changed your name, try using your previous name.
• Take the photo straight on and not at an angle.
• Position the document on a surface so you can hold the phone with both hands.
• Avoid any movement in the image.
• Ensure the complete edges of the document are visible.
• The photo inside the ID and its details must be legible, without any blurriness.
• Good lighting, ensuring that neither the flash nor any other light source covers any details.

Check the Help Center: Start by checking our Help Center. There you will find answers to frequently asked questions and step-by-step guides that can help you solve common issues.

Contact Technical Support: If you don't find a solution in the Help Center or have a more specific problem, feel free to contact our technical support team. You can do so through [indicate the contact method, such as email, live chat, or contact form.

Provide Details: When contacting our support team, provide as many details as possible about the problem you are experiencing. This will help us better understand the situation and offer a quicker solution.

Response Time: Our goal is to provide you with a response or solution as quickly as possible. Please note that the response time may vary depending on the nature of the problem, but we will do our best to assist you effectively.

We are here to assist you every step of the way. If you need to contact our support team, you have two options:

• WhatsApp
• Email

• Monday to Friday: 8:00 am – 6:00 pm.
• Saturday and Sunday: Closed

Our customer service team is available to assist you during the following hours:

Business Days (Monday to Friday):

From 7:00 AM to 6:00 PM Colombia time.

During this time, our team will be happy to answer your questions, resolve issues, and provide the assistance you need. If you contact us outside of these hours, we will respond as soon as possible within our regular business hours.

Currently, our chat operates in 3 languages: Spanish, English, and Portuguese. However, our phone line only operates in Spanish.

Yes, at Inlaze, we have a team of dedicated affiliate managers who are available to provide support and guidance in all affiliate-related processes.

Our affiliate managers are here to help you better understand our affiliate program, answer your questions, provide helpful resources, and ensure you have a successful experience as an INLAZE affiliate.

You can find our complete privacy policy at the following link: Privacy Policy.

Our privacy policy outlines how we handle personal data, what information we collect, how we use it, and how we protect it. We value your privacy and are committed to complying with current data protection regulations.

You can review our complete terms and conditions at the following link: Terms and Conditions.

Our terms and conditions are an important document that outlines the rules and guidelines governing the use of our platform. By using Inlaze, you agree to comply with these terms and conditions, so we recommend that you read them carefully.

Yes, at Inlaze, we value and appreciate user suggestions to enhance the experience. We believe that user feedback is essential for the growth and continuous improvement of our services. If you have any suggestions or comments you would like to share with us, please feel free to do so.

To submit suggestions, you can use one of the following methods:

• Email ([email protected]).
• WhatsApp.

Our referral program at Inlaze provides the opportunity to benefit by recommending our platform to individuals with a community of more than 3,000 followers.

• Registration on Inlaze: First, your friend or acquaintance must register on the platform using the link found in the platform. This ensures that the referral can be tracked correctly.

• Earn a percentage of earnings: Once the referred person starts using INLAZE and generates income through the platform, that's where your benefits begin! You will receive a percentage of all the earnings that person generates.

• No referral limits: There is no limit to how many people you can refer! The more people you recommend with a community of over 3,000 followers, the more income potential you have.

To see which referrals you have associated, follow these steps:

• Access the platform https://affiliates.inlaze.com
• Once inside, look for and select the tab or module called Referrals
• In this section, you will find a list of all your referrals, along with their details and the earnings generated thanks to them.

To view your earnings, follow these steps:

• Log in to the platform https://affiliates.inlaze.com
• Navigate to the Reports or Reports module.
• In this area, you will be able to access your earnings broken down by different periods, such as the current month, day, and the previous month. You will also have access to earnings generated since you joined as an affiliate.

To be part of INLAZE, you only need to meet the requirements.

• Visit our website at https://affiliates.inlaze.com
• Create an account by providing the necessary information, such as the username and password.
• Upload the required documents, including identification, selfie, and details of your bank account.

• PLEASE NOTE: It is essential to have a traffic channel with more than 3000 followers, such as Telegram, Instagram, YouTube, or other similar platforms. This channel will be crucial for your participation in INLAZE. Without an active traffic channel, you cannot apply to join our platform.

This service is completely free for users. There is no cost associated with using our platform; on the contrary, it helps you monetize. You can use it without worries or charges. We are here to provide support and assistance at no cost.

It is a tracking tool we use at INLAZE to identify users you refer to our associated betting houses. When you share this special link and someone clicks on it to register, we can track that activity and know that it came from your referral. This allows us to reward you for every new customer you bring to the betting houses through your affiliate link.

Of course, we offer referral programs! At Inlaze, we provide you with the opportunity to earn a percentage of the profits generated by people you refer to our platform. If you want more details or specific information about how our referral program works, feel free to contact us. We'll be happy to provide you with all the details and help you make the most of this opportunity.

The payout of your earnings is automatically made to the registered bank account as soon as you reach a balance of 150 USD in earnings. It's important to note that your balance accumulates and will be retained until you meet the withdrawal condition of 150 USD. Once that threshold is reached, the accumulated earnings will be transferred to your bank account.

Our platform has rigorous security and audit measures to ensure the accuracy and integrity of payments. We conduct periodic verifications and reconciliation processes to ensure that payments are made correctly and that there are no discrepancies. Additionally, we perform audits of the reports our affiliates view to confirm that the CPA (Cost Per Acquisition) is accurate. We are committed to maintaining transparency in our financial operations. If you ever have questions or concerns about your payments, our support team will be happy to assist you and provide all the information you need to ensure the reliability of our services.

You can review the payment receipt as follows:

1. Log in to the Affiliates platform.
2. In the left menu, you will see a section called Payments.
3. Click on this section.
4. In this area, you will find the entire payment history, including paid and pending invoices.
5. Additionally, the platform allows you to use different filters to check previous months and find specific invoices you are looking for.
6. To get the payment receipt, simply select the corresponding invoice, and you will find an option to download it.

This way, you can access and manage your payment receipts easily and organized on the platform.

Payments are made as follows:

1. Payments will be made during the first five business days starting from the second business day of each month.
2. We use bank transfers for payments, so it is essential to keep your bank account details updated in our system. Additionally, it is important to have your email and identification document verified.
3. We also offer the option of PayPal for payments. If you prefer to receive your earnings through PayPal, make sure to provide the necessary information to link your PayPal account.
4. It is crucial to note that the minimum amount required for automatic payment is USD$150 at the end of the month. If you do not reach this threshold, the payment will be postponed until you reach this amount in accumulated earnings.

This way, we ensure an efficient payment process and offer flexibility in how you can receive your earnings.

We understand your concern about differences in the value of generated earnings compared to what the platform initially reflects during the same month. We want to clarify that before making any payment, we conduct a reconciliation process where we compare the earnings reported by our platform with those of our providers. On occasion, we have identified discrepancies due to errors in data importation or communication with the provider. When this occurs, we take immediate action to correct any errors and ensure that your earnings accurately reflect what you have generated during the respective month.

We aim to ensure transparency and accuracy in your earnings. Therefore, we are implementing action plans to minimize the possibility of future errors. Additionally, it's important to remember that actual earnings may depend on specific requirements and conditions that must be met.

The payment methods you can use to receive earnings are as follows:

• For Colombia, you can receive earnings through bank transfer.
• For the rest of the world, you can choose to receive earnings via bank transfer or through PayPal.

If you do not reach the minimum withdrawal amount in a specific month, your earnings will remain on the platform and accumulate until you reach the minimum threshold of USD$150 to request a withdrawal. This way, your earnings will continue to accumulate, and you can withdraw once you have reached the required minimum amount.

It's understandable that you are concerned about differences between the number of sign-ups and the earnings you receive. This can be due to various variables that are important to consider:

Campaign Conditions: It's essential to remember that in many campaigns, users not only need to sign up and deposit but also fulfill certain additional requirements, such as placing bets. These conditions vary by campaign and can influence the amount of earnings they generate.

Requirement Compliance: Some users may not fully comply with the campaign requirements, such as wagering the deposited amount. This can result in not all sign-ups translating into immediate earnings.

Earnings Release Process: In some cases, earnings may require time to be released, and this can depend on users' actions, such as making additional bets. It's important to be patient and recommend users follow instructions to release earnings faster.

Remember that affiliate marketing in the betting industry can be variable and depends on numerous factors, including user behavior. Continuing to provide guidance and education to referrals can help improve compliance with campaign requirements and increase earnings over time.

To prevent fraud when promoting your link and ensure that sign-ups are legitimate (remember that mishandling this issue could lead to the closure of your account).

To avoid that, follow these tips:

• Request a welcome email with a visible date: Ask users to send you a welcome email that clearly shows the registration date at the betting site. This will help confirm that they have recently registered and credit the sign-up to your link.

• Verify that the user is inside the betting site: Ensure that the user provides evidence that they are inside the betting platform. This can include screenshots of their account or any other method that proves they are actively registered at the betting site.

• Verify the deposited amount: Request evidence of the amount deposited by the user. This can be through screenshots of their transaction history or account statements.

• Educate your referrals: Inform your referrals about the importance of using your affiliate link from the start to avoid potential attribution issues and ensure that they are correctly credited with bonuses or rewards.

• Keep records and communication: Keep a record of all communications and evidence provided by referrals. This will help you resolve any discrepancies effectively if any issues arise in the future.

These measures can help minimize the risk of fraud and ensure that promotion sign-ups are legitimate and comply with the affiliate campaign requirements.

You can check how the previous month closed in the following ways:

• In the Reports section: When entering the INLAZE platform, on the left-hand side, you'll find a section that says Reports. Click on this section and then filter the information for the previous month. You'll find the detailed month-end closing there.

• In the Dashboard module: You also have the option to validate the closure of the previous month in the Dashboard module. Simply select the Previous month option, and you'll be able to see detailed information corresponding to the previous month.

• These two options provide you with access to the information you need to review and analyze how the previous month closed in your INLAZE account.

You can register up to 3 bank accounts on the platform, and you have the option to select one of them as the primary account. It's important to note that earnings are automatically disbursed to the primary account on established dates, usually within the first 5 business days of each month. This provides you with flexibility to manage your payments conveniently.

There is no limit to the number of campaigns you can apply for. You have access to promote as many campaigns as you want on our platform, providing you with the flexibility to choose and participate in multiple campaigns according to your preferences and affiliate strategies.

To find and copy campaign links in the affiliate platform, follow these steps: In your profile, go to the Affiliate Marketplace section. You will find two options: Campaigns to apply for the first time and My Campaigns if you want to recopy the link from a previously requested campaign. If you want to promote a campaign for the first time, select the Campaigns option. Then, choose the campaign you're interested in and click the Promote Campaign button. Read the affiliate rules and campaign conditions carefully. After reading and understanding the terms, select I have read and agree to the terms, and finally, click Yes, I want this campaign, and your referral link will be provided. If you want to recopy the link from a previously requested campaign, go to the My Campaigns section. There, select the campaign and click the Copy Link button. If you need to review the campaign conditions, you can do so by clicking on the selected campaign.

We understand the interest in improving the earnings of your campaign. Currently, we do not have the ability to increase the CPA (Cost Per Acquisition) amount for your campaign, as it is at its maximum allowed limit. However, we offer an alternative to boost your income: our referral system. You can earn excellent additional income by referring others to our platform. Every time your referrals generate income, you will also receive a % for their activities. This can be an effective way to increase your overall earnings.

Currently, Telegram, Twitch, Instagram, and YouTube channels are auditable, as betting houses often conduct audits to verify the promotion of links.

There is no maximum cap on earnings, meaning you have the opportunity to generate as much income as possible. There is no set limit on how much you can earn, providing you with the flexibility to maximize your affiliate efforts and referral capabilities. This allows you to achieve higher earnings as you continue to promote and refer users!

The data for each of the campaigns is automatically updated every 24 to 48 business hours. This ensures that you have up-to-date information on the performance of the campaigns and the earnings you have generated within a reasonable time frame.

To ensure you receive your full earnings every month, it's important to avoid certain errors and follow ethical practices in your affiliate activity. Here are some recommendations:

Avoid incentivized traffic: Do not generate incentivized traffic, meaning manually registering people close to you solely to meet acquisition requirements. The essence of affiliate marketing is to attract genuine users and encourage their recurrence on the betting platform.

Promote relevant campaigns: Make sure to promote only campaigns that are related to the providers and offers you are advertising on the Inlaze platform. Promoting predictions from providers not in line with the advertised campaigns can cause confusion and fail to meet campaign requirements.

By following these ethical practices and avoiding the mentioned errors, you can increase the likelihood of receiving your full earnings every month and maintain a positive relationship with providers and the affiliate platform.

You have until the last calendar day of each month to generate the highest amount of earnings. This means you can work throughout the month to attract referrals and meet campaign requirements, aiming to maximize your earnings before the month concludes.

If you register users but they don't meet the minimum required conditions during a particular month, it's important to remember that campaign conditions are also cumulative. This means your bonus is reflected when the user reaches the minimum deposit and bet amount specified in the campaign, regardless of whether they meet these requirements in the same month or in subsequent months. In other words, conditions can be fulfilled over an extended period, and once achieved, you will receive your corresponding bonus.

Campaign temperature refers to the level of activity or acquisition that a particular campaign is experiencing. It is expressed as a percentage of the performance and effectiveness of a campaign.

The revenue of a campaign refers to the payout value that the campaign offers for each new player who registers through your affiliate link and meets the conditions set by the campaign. In other words, it is the amount you will earn for each successful acquisition that you have referred to the campaign based on specific actions that users take, such as signing up, depositing funds, or meeting other requirements defined by the campaign. This revenue is a fundamental part of your earnings as an affiliate and varies depending on the campaign and its terms.

The term CPA stands for Cost Per Acquisition and is used in affiliate marketing and online advertising. Instead of being the number of people who have met the campaign's conditions, CPA represents the cost paid for each acquisition or conversion generated through each campaign. This acquisition or conversion may vary depending on the campaign's goal and is usually related to specific actions taken by the user, such as signing up, depositing, and betting.

You can always contact us through our Customer Service Chat; however, we recommend checking the following steps before doing so:

• Check internet connection.

• Refresh the website in the browser Ctrl+R.

• Surf in incognito mode Ctrl+N.
• If none of the above steps work, report the error in our chat for a prompt solution.

Session issues are usually due to technical issues, and the platform provides the name of the error; in that case, we should report it in the customer service chat.

• Check that the email is not in the spam folder of your inbox.
• Remember that this email may take up to 10 minutes to arrive.
• Refresh the website in the browser Ctrl+R and request a new code at the same link.

In our Reports section, you can find all the data you need to know how your campaigns are performing. You can even monitor that your referrals complete the required process to generate commissions for you.

It's not possible since each account is unique and can only have one ID number per account.